Return Policy

Last Updated: March 2026

Overview

NIL Unlimited is the Merchant of Record for all purchases made through the Platform. However, order fulfillment (shipping, handling, and returns) is managed by the brand that sells the product. Each brand may have slightly different return windows and processes, which are displayed on the product page at the time of purchase.

Standard Return Policy

Unless otherwise stated on the product page:

• Return window: 30 days from the date of delivery
• Condition: Items must be unworn, unwashed, and in original packaging with all tags attached
• Process: Contact support@nilunlimited.co with your order number to initiate a return
• Refund method: Refunds are processed to the original payment method within 5–10 business days of receiving the returned item
• Shipping costs: Return shipping costs are the responsibility of the buyer unless the item is defective or the wrong item was shipped

Exceptions

• Final sale items are marked as such on the product page and cannot be returned
• Defective or incorrect items may be returned at no cost to the buyer — contact us immediately
• Gift cards and digital products are non-refundable

How Returns Affect Athlete Commissions

When a product is returned and a refund is issued, the Athlete commission associated with that order is voided. This is reflected in the Athlete’s wallet as a “Returned” entry.

Exchanges

At this time, we do not offer direct exchanges. To get a different size or color, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact support@nilunlimited.co within 7 days of delivery with photos of the damage. We will work with the brand to resolve the issue.

Shipping Policy

Overview

NIL Unlimited partners with brands that handle their own fulfillment and shipping. Shipping rates, methods, and delivery times vary by brand and are displayed at checkout.

General Shipping Information

• Coverage: Currently shipping to the United States only
• Processing time: Orders are typically processed within 1–3 business days (varies by brand)
• Shipping carriers: Determined by each brand (commonly USPS, UPS, FedEx)
• Tracking: A tracking number is provided via email once your order ships

Shipping Rates

Shipping rates are calculated at checkout based on:

• The brand’s shipping rates
• Your delivery address
• The size and weight of the items

Some brands may offer free shipping on orders above a certain threshold. These promotions are displayed on the product page and in campaign details.

Delivery Times

Estimated delivery times (after processing):

• Standard shipping: 5–8 business days
• Expedited shipping: 2–3 business days (where available)

Delivery times are estimates and may vary based on carrier, weather, and other factors outside our control.

Order Tracking

Once your order ships, you’ll receive an email with tracking information. You can also contact support@nilunlimited.co with your order number for status updates.

International Shipping

International shipping is not available at this time. We plan to expand shipping options in the future.

Lost or Missing Packages

If your package appears to be lost (tracking shows delivered but you haven’t received it, or tracking hasn’t updated in 7+ business days), contact support@nilunlimited.co. We will work with the brand and carrier to locate your package or arrange a replacement/refund.

For return or shipping questions: support@nilunlimited.co