Common questions.
04 itemsWhat's the return window?
Every order has a flat 14-day return window — the same for every brand and product on the platform. Final-sale, worn apparel, and custom or personalized gear are typically not eligible. The next step shows eligibility per item.
Who pays for return shipping?
It varies by brand. Some brands cover return shipping, others ask buyers to ship back at their cost. Once you submit a request, the brand will review and email shipping instructions.
How long until I get my refund?
After the brand reviews and approves your request, you'll ship the items back. Refunds are issued to your original payment method once the brand receives and inspects the return. Most refunds post 3-5 business days after that inspection.
Can I exchange instead of returning?
Note exchange details when you submit the request. The brand will reply via email with available options. Exchange policies vary by brand.
Can't find your order?
Contact our support team.